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So you compose your phone and the voice on the other end sounds foreign. Immediately decide that this is going to be a terrible round service to the customer. Start thinking you have had the technical support known that he was going to be through the ocean would have chosen a different, perhaps a different brand. On the other end enthusiastic someone takes the phone, tells him their name and asks how they can be of help. I am excited to get a job. The voice that responds to their excitement sounds disgusted from the beginning. And so it follows your assessment service client € ™ s of the companyâ. It then seemed like a good business decision. After all, the equal of cheap labour have increased the value of the shareholder. O ago? How many customers you lost? Probably € ™ t of the canâ even get a handle on that of the â € although some highly – paid the consultant will help to calculate it out of the â € and exhaust your cost reductions. Or you could just move your call center back to your land. But here is the largest of € | â € of the | â € of the | â € of the | â € of the | â € of the questionsâ | It is a matter of packing up and go home or education on the future of the global economy of call centers? The savings of call center is moving forward to score in terms of improved product with more features? The world would respond differently if the product got better and better, leading to more sales which in turn led to increased profit for your shareholders? You can lower the purchase price to gain the loyalty of the customer? Or was the movement of call centres all about saving? It should be positioned as an investment in the future? ™ s Hereâ € of the bottom line. Of € |, â €.  |. It is the call center overseas about your needs of the client or your bottom line? The call center overseas can work for all of the â € if some things change. Welcome to "â € the transformation of call center twenty-first century is long overdue. 1. Excavations script!: I know when visitors are leggendi a written agreement. Clearly. Clearly. Stop to read to us. Stop trying to put our questions and editions in your script. Production of the € ™ t donâ editions of the score a sense have always written the second script. Sometimes, the afterâ of € œ of the â € not happily ever just happens. Examine the rate of divorce! The employees of call centers must be able to converse, have not read. They laugh and express "â € the emotion of those happy of course. 2. Game with merchandise!: A supplier based U.S. bicycle quality allows their employees to take a lap of the bike during lunch. They want their employees know their product, for to test their product. Both computers, airline tickets, electronic devices, or credit cards banking have left your employees play with your product. Lascili see, touch and consider. It makes this a requirement normal! 3. For the seventh of € | â € of the | â € of the | â € of the | â € of the timeâ |.: Œ of the â € so let me clarify Mr. Rich (or Madam), you are saying that that your voice mail message will not erase when you choose the cancellation of € option.â in the first place, prostitution is still illegal in most places, and as you are clarifying things for the seventh time I'm thinking that your competitor wants him back as the € ™ "and theyâ of â € of reviews with reference to using them while I try to talk to you. I get a mail from them ", â € the newspaper. I'm setting right at their offer because not solving my problem. They are local; their people are in my country. 4. Lascilo think: The human mind really is a terrible thing to waste. You are old enough to remember that '? But think in this regard, quant0 of our decisions are made for us by the models developed by computer and procedures currently? Remember common sense. Remind yourself to some of the most common technical issues that surround your product and nature of calls to your call center. Common sense would solve the issue before colpiste F5, F2, ENTRA, BATTE THE BUTTON TO RETURN, CTRL-ALT-DELETE AND THE BUTTON of RISISTEMAZIONE? 5. ™ t that of the Donâ € dare hang up on me!: Shame on you. € ™ of the Youâ with reference to not help him. I have no clue as to what you are saying and when I ask your supervisor, you put on close to 20 minutes and then hang up on me. And now you want to remain a loyal customer? Now perhaps € ™ t of the donâ seemed worry, but the person who signs your salary sure as devils ago. Find the appropriate person who can solve my problem. 6. Assumali; € ™ t of the donâ them delocalizza: If the € ™ of the youâ with reference to cheap labour and cheap is what you need, you can at least put them on your payroll? This may increase the coupling of employees. 7. Capisca because the hatred: the Avversione € ™ t of the donâ I really you "of the â € even though my neighbour has lost his job when his company transferred him to your country. It is not you who hatreds. You are the target of my anger. That's all 8. Take part of a club of laughter: A happy employee is a productive employee. The laugh is alleviate the effort and because we know as called for your customers is the other end of the telephone, a need to be smiling or godenti the experience of service to the customer. Both of us would be compensation. There are laughter clubs in many countries, from India to England in China. Being part of a club of just laugh could be the solution to prevent the hardening of attitudes. If this thing global economy is going to work, the VE of € ™ of weâ got to start working together. Is your organization ready for its transformation? Article written by rich & DiGirolamo; Gail's Hand, in August 2007 DiGirolamo rich (www.richdigirolamo.com) and Gail that the hand (www.gailhand.com) is professional speakers have based near two different oceans. They work with organisations who wish to change the experience of call centres of global economy

Rich Digirolamo

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